Refund policy

 

At IronLinks, we want you to be completely satisfied with your gear, which is why we offer a straightforward exchange and store credit program. If your purchase doesn't perfectly match your needs, we are here to help you find the right fit so you can represent our community with confidence. We gladly accept requests for exchanges or store credit within 30 days of the original delivery date. Please note that we do not offer direct monetary refunds to your original payment method.

To be eligible for an exchange or store credit, all returned items must be in their original, unworn, and unwashed condition. We kindly ask that all original tags remain attached and that the items are returned in their original packaging. Because our hats, shirts, and accessories are premium identity pieces, we reserve the right to refuse any returns that show signs of wear, damage, or alteration from their original state.

Customers are responsible for covering all return shipping costs associated with sending items back to our facility. We highly recommend using a trackable shipping service when mailing your items, as we cannot guarantee that we will receive your returned package and are not responsible for goods lost in transit. Once we receive and inspect your return, we will process your exchange or issue your store credit promptly so you can get back to the game.

Please be aware that certain items in our store are designated as final sale and cannot be returned or exchanged under any circumstances. These items will be marked clearly on the product page or during promotional clearance events. We encourage you to review your order carefully before purchasing any final sale merchandise to ensure it aligns with your sizing and style preferences.

If you happen to receive an item that is defective or damaged upon arrival, please contact our support team immediately so we can make it right. We take immense pride in the quality of our performance wear, and we will work quickly to replace any compromised products. Simply reach out to us with your order details and photos of the damage, and we will guide you through an expedited replacement process.